My classic car – a 1982 Austin Ambassador, of which there are only 17 left in the country – broke down. When the RAC picked it up, the drivers failed to strap it to the trailer properly and it fell off, accidentally damaging it.
The RAC admitted fault and asked for a quote for the work. My garage quoted £1,200, which is reasonable given this is a rare car. Apart from the damage, it is in excellent condition, with only 20,000 miles on the clock. But the RAC now says it will only pay £500, claiming the car would be uneconomical to repair.
The vehicle is worth £2,000-£3,000 and I feel the RAC’s stance is ridiculous. My last resort will have to be the small claims court, but I don’t understand why they won’t pay for the damage they caused. JB, by email
I remember throwing up in one of these cars as a child – they were notorious for car sickness due to their suspension. You are right that the RAC’s stance is ridiculous – probably caused by its inability to recognise the car’s classic status. In fairness, it quickly moved to put this right. You have now been paid the sum you requested. Enjoy your car – I just pity your passengers.
We welcome letters but cannot answer individually. Email us at firstname.lastname@example.org or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions