Cathay Pacific has accidentally given passengers first-class airline tickets at economy prices – for the second time in a fortnight.
The Hong Kong-based carrier sold first-class tickets from Portugal to Hong Kong, which normally cost about £12,500, for only £1,175 because of an error on its website.
The airline said it would honour the tickets, which were sold on Sunday. The first-class flights were from Lisbon to Hong Kong – via London. A flight departing early in the morning was listed for $16,000 (£12,450) but taking the same route at midday cost only $1,512 (£1,175).
A Cathay spokeswoman said a “very small number” of customers had been able to buy the fares at the vastly discounted prices and it looked “forward to welcoming you in board to enjoy our premium services”. The airline said it stopped sales as soon as the error was highlighted by a journalist at the South China Morning Post. The journalist, Danny Lee, did not say whether he had bought a ticket himself.
The airline said it was urgently “looking into the root cause of this incident both internally and externally with our vendors”. It comes less than two weeks after a similar error allowed passengers to buy business and first-class flights from Vietnam to New York for $675 (£534), rather than the standard $16,000.
The airline also promised to honour that error. “Happy 2019 all, and to those who bought our good – VERY good surprise ‘special’ on New Year’s Day,” the airline tweeted. “Yes – we made a mistake, but we look forward to welcoming you onboard with your ticket issued. Hope this will make your 2019 ‘special’ too!”